Local Expert Service is Key...

One of the biggest differences between working with a good local expert versus a chain store, or worse, online dealers, is the local service department. How local service is used to give a better client experience.

Because fitness equipment is used harshly, and service should be part of the purchasing decision. 

 

At ConnectFit, the ownership has always had the idea that you want to keep clients close, to keep them in the family, so to speak. You don't merely educate them on the world of fitness equipment, and design the gym.  You also need to service all that equipment. And very, very, few companies actually do service equipment, or else have very strict rules about what they will and won't service. And the only thing that's worse than chain stores is the online equipment sellers, who have no service network whatsoever.
I guess client retention should make sense. as a business strategy, but in practice, almost no one in the fitness equipment world really lives that.  Almost. 

 

We do.

 

 

And we *know* how this works because we get a number of calls every single day from exasperated clients trying to get service on their connected bike they bought online or from some online company hoping we'll clean up their mess.

 

 

It's also part of the selection process. When we decide who we are going to partner with for the brands we carry, we have serious conversations about parts support and how that is going to work with our clients. That's why Landice, for example, the oldest treadmill manufacturer in the country, made ConnectFit their first Preferred dealer.
And when you work with literally over 500 personal trainers and their studios and their clients, you need to be ready to step in and keep their gyms up and running. At ConnectFit, we are the trusted partner for hundreds of fitness professionals.

 

And this is why over 70% of our business is still either referred to us or is from repeat clients. Because they know we'll be there before the sale with expert advice, to do the delivery with our own people, and especially we will be there after the sale to make sure your equipment is taken care of.

 

If you are equipment needs maintenance or service, please feel free to contact us here, or just click the chat to the right. Because here at ConnectFit, we know that once you work with us, you won't go anywhere else ever again.